After much anticipation, we are excited to announce the launch of the new PT Coupling website (Phase 1) at www.ptcoupling.com. As part of our ongoing digital transformation, we are in the process of implementing a cutting-edge ERP system and finalizing the PIM data structure for seamless integration with our customer’s e-commerce platforms.
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Matt Parrish, |
Navigating the new website is now more convenient than ever, offering three ways to place your orders:
- Utilize our user-friendly online order Shopping Cart for a quick and efficient confirmation turnout of orders with our Customer Service team.
- Engage with our online chat box, powered through Salesforce, where you can connect directly with our knowledgeable Customer Service Representatives.
- Explore our product listings and submit quantities effortlessly through the "Request a Quote" order form at www.ptcoupling.com/contact/requestaquote.
In addition, our Distributor Partners can utilize our new website for pre-sales call preparations. Most of you are used to website arrangements whereby product information is searchable by “Product Category”. Ours is no different and provides that capability. However, we have the additional feature of being able to “search by Industry”. Within each “Industry”, PT’s solution products can be found specific to applications unique to that category. For Distributor Partners, this will assist with pre-call planning by identifying which products you would want to have samples, literature, and discussion points ready based on the specific consumers you will be meeting with. This will provide a higher chance of success as you match PT’s solutions to typical applications and problem-solving requirements.
“I am delighted to share the exciting news of the launch of our new PT Coupling website, representing a significant leap forward in our commitment to delivering another avenue for the customer experience,” Matt Parrish, President of PT Coupling, said.
“Our new digital platform marks the beginning of a new era for us, where innovation and user convenience take center stage. As we continue to improve our e-commerce platform, I am confident that our customers will find the new features and searchability, such as the online order cart, product listings and chat box, invaluable in streamlining order placement and overall product information. As we continue to progress in our full digital transformation journey, this website stands as a testament to our dedication to staying at the forefront of industry advancements. Thank you for your continued support and loyalty to American-made products; we're excited to embark on this transformative chapter with you.”
We sincerely thank you for your patience during this transitional upgrading period and will keep you informed about the availability of our catalog subscription through Unilog's CX1, as well as when we implement our Phase 2 (post-ERP implementation) which will create our “Customer Portal”.
We extend our sincere gratitude to our valued customers for their continued support as we continue on this digital transformation journey and look forward to serving you in the future.
-PT-